Removals Oxfordshire

5 questions to ask your removals company

Moving house is one of the most stressful experiences in life. Having a removal company come in and help you with the big stuff can be a lifesaver. However, with so much to think about, it’s easy to overlook important questions you should be asking your removal company.

Choosing the right removal company can make a huge difference when it comes to making your Oxford move as stress-free and efficient as possible, and you want to make sure the movers you are hiring in Oxford are going to give you the best quality service.

To help you make sure you are getting the most out of your removals company, here is our guide to the 6 questions that you should not forget to ask when looking for Oxford movers:

What services do you offer?

Every house move has its own unique quirks and needs, so you want to make sure that the movers you choose have the right services for you. For example, do you have fine art or antiques that need moving? Or would you like some help disposing of items too?

At Headington Carriers, we offer a wide range of services to meet your removal needs. We can provide you with a quote for your removal, in Oxford and the surrounding areas. We are fully insured and our staff are trained to industry standards.

What are your rates?

Budget is always a consideration when you are looking to hire a removal company. You want a company that is reasonably priced but will offer the most comprehensive service possible.

With Headington Carriers you can trust that our rates are very competitive and we offer a range of services to suit your needs. We can provide you with a free quote based on your specific requirements. Please contact us directly for more information on our rates and services.

What is your policy on cancelling or rescheduling appointments?

Things can change quickly when you are organising a move so it is useful to know the policy of your movers and what happens when things need to be rearranged.

At Headington Carriers, we understand that life happens and sometimes unexpected things come up, but we appreciate a heads-up so that we can plan our day accordingly. If you need to cancel or reschedule your appointment, we just ask that you contact us as soon as possible.

What is your policy on damaged items?

Accidents happen, but when you are moving all of your worldly possessions then you need peace of mind. That’s why it’s important for your Oxford movers to have a policy in place to protect you in the event that an item is damaged during the move.

With us here’s how it works: if any of your items are damaged during the move, simply let us know within 7 days of the move taking place, in writing and we will open up a case for you.

In order to file a claim, we will need the following information from you:

  • A description of the damage
  • Photos of the damage (if possible)
  • Your contact information
  • The date of the move

Once we have this information, we will open up a case for you and keep you updated on its status. We understand that dealing with damage can be stressful, so we will do everything we can to make sure the process is as smooth and hassle-free as possible.

Are you licensed and insured?

When you’re looking for a removals company, it’s important to make sure they are licensed and insured. This will protect you in the event that something goes wrong during the move. Licensed companies will have the proper insurance to cover any damages that may occur. Make sure to ask if the company is licensed and insured before hiring them.

Headington Carriers are members of the British Association of Removers (BAR) so you can be confident that whenever you employ our removal services, you will be entrusting your move to a company whose moving credentials are of the highest calibre.


It is important to ask the right questions when hiring a removals company. Asking these 5 questions can help you make an informed decision and ensure that your move goes as smoothly as possible. Make sure to take time to find out all of the details about their services, insurance coverage, fees, and more before signing any contracts or making any payments. With careful consideration and research up-front, you will be able to guarantee that you are choosing the best removals company for your needs.

If you are moving in the Oxford area and would like some help then please get in touch with us at Headington Carriers today. Serving Oxford and Oxfordshire for over 28 years, we pride ourselves on our expertise and giving a professional removal service. Get your FREE quote here.