Headington Carriers Ltd want to reiterate to its clients that the safety and wellbeing of everyone is our priority during the COVID-19 outbreak
In light of the recent events of the COVID-19 outbreak and to remain up to date with the Government guidelines, Headington Carriers Ltd have implemented the following procedures to help prevent the spread of the virus.
The Government has released guidance on the process of moving home during the current crisis and the full advice can be found here:
Surveys
We are carrying out FaceTime and WhatsApp appointments. To arrange an appointment please call 01993 811276 or email office@headingtoncarriers.co.uk. Alternatively, if you are able to e-mail over photos of all of the items that need moving, we will be able to provide you with a cost of moving this way.
If our Surveyor then decides he will need to visit your property, we ask the following guidelines are adhered to:
You, as the Customer will need to:
- Social distance by 2 metres at all times
- Open all doors and cupboards for the Surveyor while keeping your distance
- Make sure that only one family member is present during the visit
Any customers that are of the high-risk category should not be present and should provide a representative in your place.
Our Surveyor will:
- Social distance by 2 metres at all times
- Wear appropriate PPE (Gloves, Face Masks and Face Shields are available)
- Walk around the property with you, while keeping 2 metres apart
- Will not touch anything
The Quote will then be e-mailed to you within 24 hours.
To book your Move
Once you have a move date or a date that you are working towards, give us a call on 01993 811276. We will then be able to check our availability and provisionally book you in. Once this date is then confirmed or you have exchanged contracts, we will ask for the signed acceptance form, signed COVID-19 Procedures form and the deposit. The remaining payment will then need to be paid one week prior to your move. We ask that the signed forms be e-mailed to us and that payment is made via a bank transfer.
Packing
The advice is for you to pack up all of your items where you can.
You, as the Customer will need to:
- Label each box clearly with the Room
- Remember not to pack the essentials you will need on move day
If this is not possible, we would be happy to pack for you but the following guidelines must be adhered to:
You, as the Customer will need to:
- Social distance by 2 metres at all times
- Clean surfaces and possessions with household cleaning products
- Provide access to a W/C and where possible, to be used by the Crew only
- Open windows to maximise ventilation
- Provide a kettle for use by the Crew. They will bring their own cups and tea bags etc
The Crew will:
- Social distance by 2 metres at all times
- Wear appropriate PPE (Gloves, Face Masks and Face Shields available)
- Use the allocated W/C
- Wash their hands throughout the day
Dismantle and Re-Assemble service
The advice is for you to dismantle and re-assemble your items where you can.
If this is not possible, we would be happy to dismantle and re-assemble the items for you, but the following guidelines must be adhered to:
You, as the Customer will need to:
- Social distance by 2 metres at all times
- Clean surfaces and possessions with household cleaning products
- Provide access to a W/C and where possible, to be used by the Crew only
- Open windows to maximise ventilation
- Provide a kettle for use by the Crew. They will bring their own cups and tea bags etc
The Crew will:
- Social distance by 2 metres at all times
- Wear appropriate PPE (Gloves, Face Masks and Face Shields available)
- Use the allocated W/C
- Wash their hands throughout the day
Move Day
Our Crew will arrive on Move Day at 8.00am.
Prior to arrival, we ask that you:
- Open windows and doors to maximise ventilation
- Clean surfaces and possessions with household cleaning products, concentrating on “high touch” areas such as door handles and handrails etc
You, as the Customer will need to:
- Social distance by 2 metres at all times
- Provide access to a W/C and where possible, to be used by the Crew only
- Provide a kettle for use by the Crew. They will bring their own cups and tea bags etc
- Stay outside if possible and leave the Crew to it
Any customers that are of the high-risk category should not be present and should provide a representative in your place.
The Crew will:
- Social distance by 2 metres at all times
- Introduce themselves and ask if there are any special instructions
- Wear appropriate PPE (Gloves, Face Masks and Face Shields available)
- Use the allocated W/C
- Wash their hands throughout the day
If you have any questions regarding any of the above, please do not hesitate to call us on 01993 811276.